Identity verification

Identity verification (KYC) is required before you can withdraw.

You don't need it to register, deposit or explore markets.

Open Account & settings, then Identity verification. Upload a passport (photo page; an extra page is optional) or a national ID card (front and back). Files must be JPG, PNG or PDF, up to 6 MB each, with all four corners visible and the text sharp.

The page shows your verification progress:

  • Not started: you haven't submitted documents yet.
  • Submitted: we received your documents; you don't need to do anything.
  • In review: a reviewer is checking your documents.
  • Approved: your identity is verified, and you can withdraw.
  • Needs more information: your documents need to be sent again, for example because a photo was unclear. Contact support before you resubmit.
  • Rejected: your submission was not accepted. Contact support to understand the reason and your options.

A member of our team reviews every submission; the support assistant cannot approve or reject it. We don't publish a fixed review time. Never send identity documents by chat or email.

Back to KYC

Need more help?

Email support at support@falkrmarkets.com. Never send your password or any verification code.