Before you send, choose TRON (TRC20) as the network in your other wallet or exchange; a TRON address starts with T.
Other tokens sent to this address, including TRX, are not credited and do not appear in your history. USDT sent on another network, such as Ethereum (ERC20) or BNB Smart Chain (BEP20), is not credited either. In these cases recovery is not guaranteed and may not be possible.
TRON deposits don't need a memo or tag. If you sent funds the wrong way, contact support with the transaction hash (TXID), the amount and the network you used. We never need your private keys or recovery phrases.