Contacting a human agent

Open Support from any page and select Human agent / ticket, or tell the assistant you want a human.

The conversation shows Waiting for agent until a member of our team takes it.

Reports of a missing deposit, a stuck withdrawal, a wrong balance, an identity decision, a security incident or a complaint go straight to a human. Your messages stay in your history, and you can also email support@falkrmarkets.com.

Response times depend on staff availability. Give references such as the time, the amount and the transaction hash (TXID); never include passwords, codes, private keys or identity documents.

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Need more help?

Email support at support@falkrmarkets.com. Never send your password or any verification code.